HOUSE OF LEATHER & GIFTS TERMS & CONDITIONS
November 13, 2022 2023-01-27 8:06<strong>HOUSE OF LEATHER & GIFTS TERMS & CONDITIONS</strong>
ONLINE PURCHASES.
Proof of purchase is required before processing any return.
The customer is responsible for the return cost.
The item should be returned in its original condition and packaging.
Our return deadline is 14 days from the time you receive your order.
Please inform us before you return any item.
The items you wish to return are your responsibility until we receive them.
In case of price increase since the last purchase, the customer will make good the additional cost of the replaced item.
Undergarments are not replaceable.
Textile products used, washed or altered will not be replaced
Our operating hours are between 9am to 6pm
IN-STORE CUSTOMER RETURNS:
- Goods must be returned in their original condition and packaging.
- Proof of purchase is required before processing any return.
- Goods must be returned within 14 days
- Cash refund can only be allowed on very special cases, after the required approvals.
- Undergarments are not replaceable.
- Textile products used, washed or altered will not be replaced.
- In case of price increase since the last purchase, the customer will make good the additional cost of the replaced item.
- Where an item being replaced is out of stock, an alternative item of nearly equivalent value and purpose will be offered and the customer will meet any additional costs.
NB: House of Leather & Gifts reserves the right to process returns at its own discretion.
