HOUSE OF LEATHER & GIFTS TERMS & CONDITIONS.
ONLINE PURCHASES.
- Proof of purchase is required before processing any return.
- The customer is responsible for the return cost.
- The item should be returned in its original condition and packaging.
- Our return deadline is 14 days from the time you receive your order.
- Please inform us before you return any item.
- The items you wish to return are your responsibility until we receive them.
- In case of price increase since the last purchase, the customer will make good the additional cost of the replaced item.
- Undergarments are not replaceable.
- Textile products used, washed or altered will not be replaced
- Our operating hours are between 9am to 6pm
IN-STORE CUSTOMER RETURNS:
- Goods must be returned in their original condition and packaging.
- Proof of purchase is required before processing any return.
- Goods must be returned within 14 days
- Cash refund can only be allowed on very special cases, after the required approvals.
- Undergarments are not replaceable.
- Textile products used, washed or altered will not be replaced.
- In case of price increase since the last purchase, the customer will make good the additional cost of the replaced item.
- Where an item being replaced is out of stock, an alternative item of nearly equivalent value and purpose will be offered and the customer will meet any additional costs.
NB: House of Leather & Gifts reserves the right to process returns at its own discretion.