HOUSE OF LEATHER & GIFTS TERMS & CONDITIONS.

ONLINE PURCHASES.

• Proof of purchase is required before processing any return.
• The customer is responsible for the return cost.
• The item should be returned in its original condition and packaging.
• Our return deadline is 14 days from the time you receive your order.
• Please inform us before you return any item.
• The items you wish to return are your responsibility until we receive them.
• In case of price increase since the last purchase, the customer will make good the additional cost of the replaced item.
• Undergarments are not replaceable.
• Textile products used, washed or altered will not be replaced
• Our operating hours are between 9am to 6pm

IN-STORE CUSTOMER RETURNS:

• Goods must be returned in their original condition and packaging.
• Proof of purchase is required before processing any return.
• Goods must be returned within 14 days
• Cash refund can only be allowed on very special cases, after the required approvals.
• Undergarments are not replaceable.
• Textile products used, washed or altered will not be replaced.
• In case of price increase since the last purchase, the customer will make good the additional cost of the replaced item.
• Where an item being replaced is out of stock, an alternative item of nearly equivalent value and purpose will be offered and the customer will meet any additional costs.

NB: House of Leather & Gifts reserves the right to process returns at its own discretion.